Frequently Asked Questions – Neatify
When will my order ship?
Orders are processed within 1–3 business days after payment is received.
Once your order ships, you will receive an email confirmation with your tracking number.
How long does shipping take?
Estimated delivery times:
United States: 7–12 business days
Canada: 8–14 business days
International: 10–18 business days
Shipping times may vary due to carrier delays, weather conditions, or high demand periods.
Where can I track my order?
Once your order ships, you will receive a tracking link via email.
Tracking updates may take 2–5 days to appear in the carrier system.
My tracking number isn't updating. Is that normal?
Yes. Tracking information may take a few days to update after the package has shipped.
If your tracking has not updated after 5 business days, please contact our support team and we will investigate.
I ordered multiple items. Will they arrive together?
Sometimes orders may be shipped in separate packages depending on warehouse availability.
If this happens, you will receive multiple tracking numbers.
Can I change or cancel my order?
Orders can be modified or canceled within 12 hours of purchase.
After this time, orders may already be processed or shipped and cannot be changed.
What if I entered the wrong shipping address?
Please contact us within 12 hours of placing your order.
We will do our best to update your shipping address before the order ships.
What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Include photos of the item and packaging so we can resolve the issue quickly.
Do you offer refunds?
Yes. We offer a 30-day return policy for unused items in their original packaging.
Please contact support before returning any items.
Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the item arrived:
• Damaged
• Defective
• Incorrect
What if my package says delivered but I didn't receive it?
Sometimes carriers mark packages as delivered a few hours early.
Please check:
• Around your mailbox or porch
• With neighbors
• Your local post office
If the issue continues, please contact the carrier or our support team.
How do I contact Neatify?
If you need help, please contact us at:
Our support team typically responds within 24–48 hours.
Our Guarantee
We stand behind our products and want you to have a great experience with Neatify. If something isn’t right, our team will work with you to make it right.
