Shipping policy
Last updated: January 2026
Thank you for shopping with Neatify. We are committed to delivering your order quickly and efficiently. Please review our shipping policy below for details about processing times, shipping timelines, and order tracking.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received.
During high demand periods, processing times may take slightly longer. You will receive an email confirmation once your order has been processed and shipped.
Shipping Time
Estimated delivery times vary depending on your location.
United States
Delivery typically takes 7–12 business days after the order has shipped.
Canada
Delivery typically takes 8–14 business days after shipping.
International Orders
Delivery typically takes 10–18 business days depending on customs processing and local postal services.
Please note that shipping times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances beyond our control.
Shipping Costs
We offer free standard shipping on most orders within the United States.
Shipping fees for international orders are calculated at checkout.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number.
Tracking updates may take 2–5 days to appear in the carrier's system.
You can track your order anytime using the tracking link provided in your confirmation email.
Incorrect Address Disclaimer
It is the responsibility of the customer to ensure that the shipping address is entered correctly at checkout.
If you notice an error in your shipping address, please contact us within 12 hours of placing your order at:
We cannot guarantee changes once the order has been processed or shipped.
Lost or Stolen Packages
Neatify is not responsible for packages that are marked delivered by the shipping carrier but are lost or stolen after delivery.
If you believe your package was stolen, please contact your local carrier and file a claim.
Delayed Orders
Occasionally shipments may be delayed due to circumstances outside of our control such as:
• Weather disruptions
• Carrier delays
• Customs processing
• High demand periods
If your order is significantly delayed, please contact us and we will assist you.
Damaged Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging.
We will review the issue and provide a replacement or refund if applicable.
Contact Information
If you have any questions about your order or shipping, please contact our support team:
Email: neatify304@gmail.com
Business Hours: Monday – Friday
