Last updated: March 2026
At Neatify, we strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Window
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, items must be:
• Unused and in original condition
• In the original packaging
• Accompanied by proof of purchase
Items returned without prior approval will not be accepted.
Non-Returnable Items
Certain items are not eligible for return, including:
• Used or damaged products caused by customer use
• Items returned after the 30-day window
• Final sale or promotional items (if specified)
Return Process
To initiate a return, please contact our support team at:
Please include:
• Your order number
• A description of the issue
• Photos of the product if applicable
Our support team will review your request and provide return instructions if the return is approved.
Return Shipping
Customers are responsible for return shipping costs unless the item is:
• Damaged upon arrival
• Defective
• Incorrect item received
Shipping fees are non-refundable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that it may take additional time for your bank or credit card company to process the refund.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Please include photos of:
• The damaged item
• The packaging
• The shipping label
We will review the claim and provide a replacement or refund where appropriate.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this time, orders may already be in processing or shipment and cannot be canceled.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.
Refund Delays
If you have not received your refund after 10 business days, please:
Contact Information
For any questions regarding returns or refunds, please contact our support team:
Email: support@neatify.com
Business Hours: Monday – Friday
